Managed Services (Menkai)

Menkai - a word from the Kpelle tribe meaning “taking care” - is a managed service model developed by MWETANA to assist organizations/businesses to focus on their core line of business and allow MWETANA to manage their information technology resources/infrastructures.  With Menkai, an organization’s access to and use of technology will “grow as you go.” This means that organizations/businesses have the flexibility to start with the managed IT services that make the most sense for your organization, and then grow with Menkai as your needs grow.  Many business executives and managers prefer that we take technology challenges off of their hands.  In these cases, MWETANA manages their entire IT infrastructure, including desktops, servers, networks and more.  As part of the Menkai service, we automatically serve as an IT Advisor at no extra cost to the organization/business.

 

Menkai produces great savings for organization/businesses while freeing their staff from the day-to-day IT tasks and challenges that divert their attention from the organization’s core mission. By proactively managing technology infrastructure and administrative systems, businesses can concentrate on implementing and deploying technologies that differentiate their organization in the marketplace, serving the needs of customers, developing products and services, or whatever drives their organization-specific strategy.

 

Menkai Reduced Downtime - We receive an automatic alert from our monitoring tools for any potential issue. Our proactive maintenance and early detection in many cases resolves an issue without your even knowing it occurred. When a site visit is required, immediate, automatic alerts guarantee a rapid response.

 

Menkai: Proactive, Not Reactive - Deep visibility into the health and performance of a business or organization’s IT assets allows us to diagnose problems before they cause downtime.

 

Menkai Security - Protect businesses/organizations data and assets. Provide assurance that customers' information is secure. Reduce risk of liability.